Thank you for choosing Moolya. We are committed to delivering your order safely and efficiently. Please read our shipping policy below.
Order Processing
- Orders are typically processed within 1–2 business days after payment is successfully received.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, promotional events, or periods of high demand, processing times may be slightly longer.
Ordering Puja Kits for Festivals & Auspicious Occasions
Many of our Puja Kits are designed for specific festivals, auspicious days, and religious ceremonies that take place on fixed dates. We therefore recommend placing your order well in advance of your planned puja to allow sufficient time for order processing and delivery.
While we make every effort to dispatch orders promptly and work with reliable courier partners, delivery timelines may occasionally be affected by factors beyond our control, especially during peak festive seasons when courier networks experience higher shipment volumes.
To help ensure your Puja Kit arrives in time for your ceremony, we encourage customers to place their orders as early as possible.
Shipping Within India
We currently ship across most serviceable locations in India through trusted courier partners.
Estimated delivery timelines are:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote locations: Delivery timelines may vary depending on courier service availability.
Please note that these are estimated delivery times and are not guaranteed.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.
From time to time, Moolya may offer free shipping promotions, which will be communicated on our website.
Order Tracking
Once your order has been shipped, you will receive an email or SMS (where applicable) with your shipment tracking details so you can monitor your delivery.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Severe weather conditions
- Festivals and public holidays
- Courier operational delays
- Natural disasters or other unforeseen circumstances
- Incorrect or incomplete delivery addresses
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and PIN code are entered correctly at checkout.
Moolya cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Damaged Packages
If your package appears to be damaged during transit, please take clear photographs before opening it and contact us as soon as possible at hello@moolyapuja.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: hello@moolyapuja.com
We aim to respond to all enquiries within 1–2 business days.