Return & Refund Policy
Our team pays utmost attention to ensure you have no issues with your order or products. All products and orders go through rigorous quality checks before dispatch. However, in case you are unhappy with the product quality and would like to request a refund/exchange, please ensure you contact us within 10 days from the date of delivery for a smooth return/exchange process.
- Contact us within 10 days from the Date of Delivery - hello@moolyapuja.com
- We will arrange a reverse pick-up of the products
- Once product are received back, we aim to process your refund/exchange within 2-5 working days
Please Note
- To be eligible for a return, the product must be unused, unopened, and returned in its original packaging in the same condition in which it was delivered. As Moolya offers products intended for sacred rituals and single-use puja practices, any product that has been opened, used, tampered with, or shows signs of use will not be eligible for a return or refund. Moolya reserves the right to inspect all returned items and reject any return request that does not meet these conditions.
- For Cash on Delivery orders, we would request you for your bank details to process your refund.
- Prepaid orders will be refunded to the original payment method used.