1. Are Moolya products natural?
At Moolya, we carefully source and select ingredients with a strong focus on quality, authenticity, and traditional use. Where applicable, we use naturally derived ingredients and avoid unnecessary artificial additives. Product-specific details are provided on each product page so you can make an informed choice.
2. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery timelines depend on your location and the courier partner but generally take 3–7 business days within India. During major festivals or unforeseen circumstances, delivery may take a little longer. While ordering Puja kits, please do keep the delivery timelines in mind, since Pujas are performed on specific festive days.
3. Are the Puja Boxes suitable for beginners?
Yes. Our Puja Boxes are thoughtfully curated to make it easier and more convenient to perform traditional Hindu rituals. Whether you are performing a puja for the first time or have been observing these traditions for years, our kits bring together the essential items in one place.
4. Do the Moolya Puja Boxes cover most of the Panditji's list?
Yes. Our Puja Boxes are thoughtfully curated to include most of the items typically requested by Panditji for the respective puja, helping you save time and effort in sourcing individual ingredients.
Please note that fresh or perishable items (where applicable) are generally not included. These will be clearly mentioned on the product packaging and on the respective product page, so you'll know exactly what, if anything, needs to be arranged separately before the puja.
5. Do you ship across India?
Yes. We aim to deliver our products across most serviceable locations in India. Shipping availability depends on our courier partners and your delivery pin code.
6. How should I store the products?
Store all products in a cool, dry place away from direct sunlight, heat, and moisture. Keep containers tightly closed after use to help preserve freshness and quality. Natural products may vary slightly in colour or fragrance over time without affecting their intended use.
7. Can I gift a Puja Box?
Absolutely. Moolya Puja Boxes make thoughtful gifts and specially curated for specific festivals, housewarming ceremonies (Griha Pravesh), weddings, anniversaries, and other auspicious occasions. As our product range grows, we also plan to introduce specially curated gifting options.
8. Do you offer bulk, corporate, or temple orders?
Yes. We welcome enquiries for bulk purchases from businesses, temples, organisations, event planners, and corporate gifting. Please contact us (hello@moolyapuja.com) with your requirements, and we'll be happy to discuss suitable options.
9. What payment methods do you accept?
We accept secure online payments through the payment options available during checkout. Depending on availability, these may include UPI, credit cards, debit cards, net banking, and other popular digital payment methods.
10. Can I cancel or modify my order?
If your order has not yet been packed or shipped, we'll do our best to accommodate cancellation or modification requests. Once an order has been dispatched, changes may no longer be possible. Please contact us as soon as possible if you need assistance.
11. How can I contact Moolya?
If you have any questions about our products, your order, or anything else, we'd be delighted to help.
Email: hello@moolyapuja.com
We aim to respond to all enquiries within 1–2 business days.